Delete your Voolo account

Last updated 23 September 2026

You can request deletion in Voolo under Settings → Delete my account. Apple-linked accounts first verify with Apple so we can revoke the sign-in authorization. If Apple verification cannot finish, your deletion is not scheduled. Use the support route below.

Without the app, or if you cannot sign in

Email hello@voolo.in with the subject “Voolo account deletion”. This route also works for restricted or disabled accounts; you do not have to reinstall Voolo.

Tell us the sign-in email or phone number associated with your account, including the country code, and that you want your Voolo account deleted. If you used Apple’s Hide My Email, include the relay address if you can find it. Do not send passwords, sign-in codes, payment details or identity documents.

We will verify control of the account before scheduling deletion. A matching display name alone is not proof. We aim to respond within 7 days; if you have not heard back, contact safety@voolo.in. An email alone does not instantly delete an account. We will confirm the deadline after verification and explain any Apple authorization step still needed.

What happens next

Once a new request is accepted, your profile leaves discovery and your account has a 7-day cancellation window. Sign in and choose “Keep my account”, or contact us before the confirmed deadline. Signing in alone does not cancel deletion. Requests made through older app versions retain their stated 90-day window. Once cleanup starts it cannot be cancelled.

We remove your sign-in account, profile and contact fields, uploaded photos, private conversations and your trip messages. Your notes are removed where their authorship is recorded. Trips you hosted become private read-only archives for existing members, with their titles, descriptions and covers removed. Shared expense descriptions are minimized because older records did not record who wrote them.

Other members’ messages and necessary trip and expense records remain for them, including amounts and anonymous balance references. Your profile becomes “Traveller who left”. A minimal account identifier and deletion timestamps remain to prevent an old session from restoring the account. Reports you filed may be retained for safety investigation for up to 90 days after cleanup; they are not public.

Cleanup usually finishes within 24 hours after the cancellation window ends. Temporary service failures are retried, and we can check the status if it takes longer. Previously shared photo links stop working when the stored objects are removed; we cannot remove copies somebody else already saved.

For more detail, read our privacy policy.